01. Who we are and what this covers
Vynqas is a small independent studio based in Portland, Oregon. This policy explains what information we collect when you visit vynqas.shop, place an order, or contact us, and the choices you have about it.
It applies to our website and to messages we exchange with you. It does not apply to third-party sites we link to, which have their own policies.
02. Information we collect
| Category | Examples | Source |
|---|---|---|
| Contact details | Name, email address, phone number, shipping and billing address | Provided by you at checkout or in a message |
| Order details | Items purchased, sizes, prices, order number, delivery status | Created when you place an order |
| Payment information | Card brand and last four digits, billing postcode | Provided by you; processed by our payment provider |
| Account information | Login email, order history, saved addresses | Provided by you if you create an account |
| Technical data | IP address, browser type, device, pages viewed, referring link | Collected automatically by the site and analytics |
| Communications | Emails, messages, review content | Provided by you |
We do not store full card numbers on our servers. Card details are entered directly with our payment processor and handled under their security standards.
03. How we use your information
- to process and deliver your order, including sharing your address with the carrier;
- to send order confirmations, dispatch notices and delivery updates;
- to answer questions and handle returns or faults;
- to keep records required for tax, accounting and fraud prevention;
- to improve the site, understand which pieces are viewed, and fix problems;
- to send marketing emails, but only if you have opted in — you can unsubscribe from any email.
We rely on performing our contract with you for order-related processing, on your consent for marketing and non-essential cookies, and on our legitimate interest in running and securing the store for the rest.
04. Cookies and similar technologies
Cookies are small files stored by your browser. We use them to keep your cart working, remember preferences and understand how the site is used.
| Type | Purpose | Can you opt out? |
|---|---|---|
| Essential | Cart contents, checkout session, login, security | No — the store cannot run without them |
| Analytics | Aggregated page views, product interest, site performance | Yes |
| Marketing | Measuring campaigns and showing relevant products elsewhere | Yes |
| Preferences | Remembering dismissals and display choices | Yes |
You can clear or block cookies in your browser settings. Blocking essential cookies will stop checkout from working. Where required, a consent banner lets you choose before non-essential cookies are set.
06. How long we keep it
Order and tax records are kept for as long as required by US tax and accounting rules, generally seven years. Account information is kept while your account is open. Marketing preferences are kept until you unsubscribe. Analytics data is retained in aggregate for up to 26 months.
When information is no longer needed, we delete it or anonymise it.
07. Security
The site uses HTTPS and industry-standard measures to protect information in transit and at rest. Access to order data is limited to the people who need it to pack and support your order.
No method of transmission or storage is completely secure. If we become aware of a breach affecting your personal information, we will notify affected customers and the relevant authorities as required by law.
08. Your rights and choices
Depending on where you live, you may have the right to:
- request a copy of the personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete information, subject to legal retention requirements;
- opt out of marketing emails at any time;
- limit or opt out of the sharing of personal information for certain advertising purposes.
California residents: under the CCPA/CPRA you may request to know, delete, correct or opt out. We will not discriminate against you for exercising these rights. To make a request, email privacy@vynqas.shop with the subject line “Privacy request”. We may ask for information to verify your identity before responding.
Oregon residents: you may also contact the Oregon Department of Justice, Consumer Protection Section, with concerns we have not resolved.
09. Children
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, write to privacy@vynqas.shop and we will delete it.
10. Changes to this policy
We may update this policy when our practices or the law change. The “last updated” date at the top of the page will change, and material changes will be announced on the site or by email where appropriate. Continued use of the store after an update means you accept the revised policy.
11. Contact us
Privacy questions go to the same studio, and are read by a person.
- Privacy email: privacy@vynqas.shop
- General email: hello@vynqas.shop
- Phone: +1 (503) 555-0148, Monday to Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
- Post: Vynqas, 1124 NW Marshall Street, Suite 210, Portland, OR 97209.