01. Order processing
Every order is packed by hand at our Portland studio. Orders placed before 2:00 p.m. Pacific Time on a business day are usually packed the same day; orders placed later, or over a weekend or federal holiday, are packed on the next business day.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking when the parcel leaves the studio. If either email is missing, check your spam folder and then write to hello@vynqas.shop.
- Processing time: 1–2 business days.
- Business days: Monday to Friday, excluding federal holidays.
- Busy periods: during the first two weeks of November and December, processing can take up to 3 business days.
02. Shipping rates and methods
Standard shipping is free on every order within the United States. There is no minimum spend and no membership required.
| Method | Cost | Delivery estimate |
|---|---|---|
| Standard shipping | Free | 3–7 business days after dispatch |
| Expedited shipping | Not currently offered | — |
| International shipping | Not currently offered | — |
Delivery estimates are counted from the day the parcel leaves the studio, not the day the order is placed. Carrier delays, severe weather and holiday volumes can add a few days; these are outside our control but we will always help you chase a parcel down.
03. Tracking your order
When your parcel is dispatched you will receive an email containing a carrier and a tracking number. Tracking can take up to 24 hours to show its first scan.
You can also view the status of any order from your account under Orders. If the tracking page has not updated for more than five business days, contact us and we will open a trace with the carrier.
04. Changing your shipping address
We can usually change an address if the order has not yet been packed. Write to us as soon as possible with your order number and the correct address.
Please note: once a parcel has been handed to the carrier we cannot redirect it. If the address on the order is incomplete or incorrect, the carrier may return the parcel to us, and a new shipping charge may apply to send it again.
05. Lost, delayed or damaged parcels
If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and your building’s mail area first, then contact us within 14 days of the delivery scan.
- Marked delivered, not received: we will open a claim with the carrier and, where possible, send a replacement.
- No movement for 5+ business days: we will trace the parcel and keep you updated.
- Damaged in transit: send us a photo of the parcel and the item within 48 hours of delivery so we can arrange a replacement or refund.
Replacements are sent using the same free standard service and are subject to stock availability.
06. Sales tax
Sales tax is calculated at checkout based on the shipping address and the tax rules that apply there. The amount is shown before you confirm payment; there are no additional handling fees added afterwards.
Because we currently ship only within the United States, no customs duties or import fees apply to our orders.
07. Where we ship
We currently ship to addresses in all 50 US states, including Alaska, Hawaii and Washington D.C. We do not yet ship to US territories, APO/FPO addresses or internationally.
We are able to deliver to residential and business addresses, and to PO boxes through standard carrier services. If you need a signature on delivery, reply to your dispatch email and we will do what we can before the parcel leaves the studio.
08. Contact us
If anything about your delivery is unclear, the studio is the fastest place to ask.
- Email: hello@vynqas.shop
- Phone: +1 (503) 555-0148, Monday to Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
- Studio: 1124 NW Marshall Street, Suite 210, Portland, OR 97209.
Please include your order number in every message; it helps us answer in one reply rather than three.