01. The 30-day window
You have 30 days from the day your order is delivered to return an item. The day of delivery counts as day one. Returns sent back after the window may be refused or issued as store credit at our discretion.
Orders placed between November 1 and December 31 fall under our extended holiday window: they may be returned until January 15 of the following year, provided they meet the condition requirements below.
02. What we can accept
Accessories are personal items, so we ask that returns arrive in the same condition they left the studio. To be accepted, an item must be:
- unworn, unwashed and free of perfume, makeup, pet hair or smoke;
- returned in its original packaging, with tags, cards and any gift wrap intact;
- accompanied by proof of purchase — an order number or the packing slip is enough;
- for socks and loungewear, unopened and still in their sealed hygiene packaging.
We inspect every return when it reaches the studio. Items that do not meet these conditions will be sent back to you, and the return shipping cost may be charged.
03. How to start a return
- Email hello@vynqas.shop with your order number and the item you would like to return.
- We reply within one business day with a return authorisation and a prepaid label.
- Repack the item securely in its original packaging and attach the label.
- Drop the parcel at any carrier location shown on the label within 7 days of receiving it.
Please do not send returns without an authorisation. Parcels without one can be lost in our receiving process, which makes a refund much slower.
04. Return shipping
Return shipping is free for US orders: we include a prepaid label with every authorisation. There is no restocking fee and no deduction from your refund for standard returns.
If you choose your own carrier instead of our label, the cost is yours and the parcel remains your responsibility until it reaches us. We recommend a tracked service.
05. Refunds
Once your return arrives and passes inspection, we issue the refund to the original payment method. You will receive an email confirming the amount.
| Stage | Typical timing |
|---|---|
| Return received at studio | Inspected within 2 business days |
| Refund issued | Within 1 business day of inspection |
| Refund visible on your statement | 5–10 business days, depending on your bank |
Original shipping was free, so there is nothing to deduct. If your order was paid partly with a gift card, that portion is refunded to the gift card first.
06. Exchanges
We do not run a separate exchange process. The quickest route is to return the item for a refund and place a new order for the colour or style you want — this reserves stock immediately and avoids waiting for the return to arrive.
If the item you want is out of stock, write to us and we will let you know when it is expected back.
07. Faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with a photo. We will cover return shipping and send a replacement or full refund, including any shipping paid.
Faults that appear after normal wear are not covered. Our pieces are delicate by nature; please follow the care guidance included with your order.
08. Items we cannot accept
- Socks and loungewear that have been opened or removed from their hygiene packaging.
- Items that have been worn, washed, altered or damaged after delivery.
- Items returned without original tags or packaging.
- Gift cards.
- Returns received more than 30 days after delivery, outside the holiday window.
If you are unsure whether an item qualifies, ask us before sending it — we would rather check first than disappoint you later.
09. Contact us
Returns are handled by the same small team that packs your order.
- Email: hello@vynqas.shop
- Phone: +1 (503) 555-0148, Monday to Friday, 9:00 a.m.–5:00 p.m. Pacific Time.
- Return address: Vynqas Returns, 1124 NW Marshall Street, Suite 210, Portland, OR 97209.